FAQs

👜 When will my order arrive?

All orders are shipped directly from our warehouse in Germany. Delivery times vary depending on your location:

Denmark: 2–4 business days
Other EU countries: 4–7 business days

Once your order is dispatched, you’ll receive an email with your tracking number, allowing you to follow your delivery in real time.

🌍 Do you ship internationally?

We ship exclusively to Denmark and other countries within the European Union (EU) to ensure fast, reliable, and consistent delivery.
You can confirm shipping availability by entering your address at checkout.

🔍 How can I track my order?

After your package leaves our warehouse, you will receive a shipping confirmation email containing a tracking link and number.
Click the link anytime to view the latest updates on your parcel’s journey.

💳 What payment methods do you accept?

We provide secure and convenient payment options widely used across Europe, including:

Visa
Mastercard
MobilePay

All payments are securely encrypted to protect your personal information.

⏳ What should I do if my order is delayed?

Most deliveries arrive on schedule, but delays may happen due to weather, holidays, or courier-related issues.
If your parcel doesn’t arrive within the expected timeframe, please reach out to us at info@flexerao.com with your order number, and we’ll look into it immediately.

🔁 Can I return my purchase?

Yes, we accept returns within 14 days of delivery, provided that the item is:

Unused
Undamaged
In its original packaging

Please contact us before returning any product so we can provide the correct instructions.

❗ What if I receive a damaged or incorrect item?

If your item arrives damaged, defective, or incorrect, please email info@flexerao.com within 7 days of delivery.
Include your order number and clear photos of the item and packaging.
We’ll arrange a replacement or refund quickly.

💬 Need additional help?

We’re always here to assist you with any questions.
Email: info@flexerao.com
Phone: +33 7 51 23 88 55
Owner: GROMOVS ILJA
Address: 12 Rue des Moines, 75017 Paris, France
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (CET)

Your satisfaction is our priority — we aim to make every shopping experience smooth, safe, and enjoyable.